Refund & Return Policy
Return Window
Customers may request a return within 30 days of receiving their order.
Eligible Items
Items must:
- Be unused
- Be in original condition
- Include original packaging
Non-Returnable Items
The following items are not eligible for return:
- Personalized products
- Clearance items
- Gift cards
- Hygiene-related products
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the product
- Description of the issue
Refund Process
Once approved and received, refunds will be issued to the original payment method.
Refunds typically appear within 5-10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Contact
Email: ustiquemasejoy@gmail.com