Refund & Return Policy

Return Window

Customers may request a return within 30 days of receiving their order.

Eligible Items

Items must:

  • Be unused
  • Be in original condition
  • Include original packaging

Non-Returnable Items

The following items are not eligible for return:

  • Personalized products
  • Clearance items
  • Gift cards
  • Hygiene-related products

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the product
  • Description of the issue

Refund Process

Once approved and received, refunds will be issued to the original payment method.

Refunds typically appear within 5-10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Contact

Email: ustiquemasejoy@gmail.com